Concert Ticket and E-Ticket Selling Policy

Last updated: 10/03/2026

This English translation is provided for convenience. If there is any inconsistency, the Traditional Chinese version prevails.

KOCA is a third-party transaction platform that matches buyers and sellers. To maintain transaction safety, protect the rights of both buyers and sellers, and comply with current regulations of the Republic of China (Taiwan), including Article 10-1 of the Culture and Creative Industries Development Act and Article 64 of the Social Order Maintenance Act, KOCA sets the following selling rules for non-physical listings such as concert tickets, fan event entry vouchers, and e-tickets. Sellers must read and follow them before listing.

Relevant laws and competent authority information:

• Article 10-1 of the Culture and Creative Industries Development Act: Laws & Regulations Database of the Republic of China | Culture and Creative Industries Development Act
• Article 64 of the Social Order Maintenance Act: Laws & Regulations Database of the Republic of China | Social Order Maintenance Act
• Ministry of Culture anti-scalping reporting page

1. Legal Red Line: No Markups or Disguised Markups on Resale

Under Article 10-1 of the Culture and Creative Industries Development Act:

• Anyone who sells tickets to arts and cultural performances above the face value or list price is fined 10 to 50 times the face value or list price per ticket.
• Anyone who uses false information or other improper means to buy tickets to arts and cultural performances with computers or other related equipment is subject to imprisonment of up to 3 years, and may also be fined up to NT$3 million.
• The competent authority has clearly determined that bundled sales, trading merch for tickets, "price by private message", and other disguised markups are scalping as long as there is a profit, and that posting a message offering a ticket at a markup can be penalized without an actual sale being required.

Therefore, on the KOCA platform:

1. Concert tickets may only be sold at the original price (face value or list price) or lower (for concerts held outside Taiwan, Penghu, Kinmen, and Matsu, see Section 2, Item 6).
2. Bundling with other merch or selling at a markup in any form is prohibited, including but not limited to "buy merch, get a ticket", "ticket + merchandise sets", and "price by private message / discuss by private message" and other disguised markups, all of which are illegal (for concerts held outside Taiwan, Penghu, Kinmen, and Matsu, see Section 2, Item 6).
3. Providing tickets through paid raffles, paid draws, purchase-with-draw promotions, or other games of chance is prohibited. Besides amounting to disguised markup resale, such conduct may also violate the gambling provisions of the Criminal Code.
4. Listings that violate the above rules will be removed directly, and the related transaction information will be preserved for investigation by judicial authorities.

How Official Service Fees and Handling Fees Are Calculated

Under the Culture and Creative Industries Development Act, the resale price of a ticket may not exceed its "face value or list price". However, the system service fee and physical ticket pickup handling fee that are charged on top when tickets are officially sold are necessary costs of purchasing the ticket in the first place; therefore, requiring the buyer to pay "face value + service fees actually charged by the official seller" on transfer is reasonable and does not constitute an illegal markup or scalping.

For example: An official ticket has a face value of NT$4,800, and an additional NT$200 service fee was charged when buying through Tixcraft. That service fee is a necessary cost of buying the ticket, so it may be resold for NT$5,000, but the listing must clearly explain the price breakdown and its source.

In addition, for tickets obtained on the original ticketing platform and later sold on a third-party platform (including KOCA), adding any extra platform service fee, payment processing fee, or any other charge is prohibited; they may only be sold at the original price, and any such fees must be borne by the seller, to avoid scalping through an illegal markup.

2. Rules for Listing Concert Tickets

1. Concert ticket items can be created per show: Each concert has a different date and venue, and different buyers and sellers want to collect them. To make items more precise and help match buyers and sellers, "Concert tickets" items may be created per show, and should be distinguished by "venue":

   • If the same venue hosts consecutive days (for example, 3 consecutive days in Kaohsiung), create one item.
   • If the same tour holds one show in each of several regions (for example, a North America tour), create a separate item for each region.

   For events with multiple groups of artists, such as festivals and award ceremonies, admission ticket items may currently only be added in the "KOCA Packaging Supplies section"; please do not add other items.

2. The listing page must clearly state: face value (or list price), the performance name and show date, ticket zone / seat information, and the ticket pickup or delivery method.

3. For tickets to domestic performances, the selling price, including additional fees of any kind, may not exceed the face value or list price (where the official service fee and ticket pickup handling fee actually charged are added, follow "How Official Service Fees and Handling Fees Are Calculated" in Section 1).

4. Real-name tickets: When listing, you must clearly state "real-name ticket" in the listing title or description, and clearly explain the entry verification method for that show (for example, matching the name on the ticket with an ID, or presenting the ticket buyer's member app) and whether it can be transferred or renamed through official channels. Buyers should confirm for themselves, before ordering, that they can pass entry verification (such as the name matching, or the official transfer being completed). If a seller does not disclose real-name information, the seller bears full responsibility for any dispute over being unable to enter.

5. Please make sure tickets are genuine, valid, and not sold more than once. Selling forged or invalid tickets, or selling one ticket multiple times, will result in suspension under platform rules and referral to judicial authorities.

6. Overseas concert tickets: Taiwan's current anti-scalping laws apply only to arts and cultural performances held in Taiwan. Therefore, for concerts held outside Taiwan, Penghu, Kinmen, and Matsu, the platform does not regulate markups or bundled sales of their tickets; however, sellers must still clearly state the performance location on the listing page, and the remaining rules in this section (such as tickets being genuine and valid, and real-name disclosure) must still be followed. In addition, paid raffles, paid draws, and other games of chance may violate the gambling provisions of the Criminal Code apart from being a disguised markup, so they are prohibited regardless of where the performance is held.

3. Rules for Listing Fan Event Entry Vouchers

1. To sell fan event entry vouchers, you may only select the "Entry Voucher" item, and please do not add an item yourself; if the specified artist's Planet does not yet have a relevant item, you can ask the Captain to help add one.
2. The listing page must clearly explain: the content of the entry event, how to enter and any eligibility restrictions, the entry deadline, and the delivery method (such as providing a serial number or registering on the buyer's behalf).
3. If the eligibility is tied to non-transferable conditions such as the purchaser's identity, invoice number, or proof of purchase, you must honestly disclose it in the listing description; if the eligibility cannot actually be transferred, do not list it.

4. Delivery Methods for E-Tickets and Virtual Goods

For non-physical listings such as concert tickets, entry vouchers, and serial numbers, you can complete the transaction in either of the following ways:

Method 1: Credit Card or Bank Transfer Payment + Self-Delivery

Seller side:

1. Turn on the "Credit card, bank transfer payment" feature (see the PAYUNi Credit Card Activation Tutorial for details).
2. In "My Base" → "Shop shipping methods supported", turn on "Self-delivery".

Buyer side:

1. When ordering, choose "Credit card payment" or "Bank transfer payment" as the payment method and "Self-delivery" as the shipping method.
2. After the buyer and seller complete delivery of the ticket or virtual goods online or offline, the buyer presses "Item received", the order is completed, and the platform then pays out to the seller.

Method 2: Cash on Delivery

E-tickets and virtual goods can also use cash on delivery. Since they are not physical, the seller can ship any piece of merch to complete the shipping process and deliver the ticket, serial number, or service online; we recommend stating in the listing description which merch will be shipped, to avoid misunderstandings by the buyer.

Do Not Require Buyers to Complete the Order Early

Sellers may not require the buyer to press "Item received" or otherwise complete the order early before delivering the ticket or virtual goods or performing a proxy service (such as proxy ticketing or registering on the buyer's behalf). For example, "I will only do the proxy ticketing after you complete the order" violates these rules.

Before an order is completed, the buyer's payment is held on the platform and is paid out to the seller only once the order is completed; if a problem occurs in the transaction, the platform can then step in to handle it and protect both parties' rights. If a buyer encounters a seller who asks to complete the order early, please do not comply, and report it through the app by chatting with the "KOCA Official Assistant".

During delivery, both parties should keep complete records (chat logs, screenshots of ticket delivery, official transfer proof, and so on); if a transaction dispute arises, these records will serve as the basis for the platform's determination.

5. Handling of Violations

1. The platform has the right to remove listings that violate these rules directly, without prior notice.
2. For scalping conduct such as selling at a markup or bundled sales, the platform will preserve the listing content, account information, and payment records, and provide them to judicial authorities and competent authorities for investigation.
3. Depending on the severity of the violation, the platform may take action against the seller's account, such as a warning, restricting selling privileges, temporary suspension, or permanent termination.
4. The platform holds the right to make the final determination of goods type and violations, and has the right to decide whether specific goods may be listed.